Training employees to use a new information system can become a logistical nightmare. Imagine training thousands of employees on a system they have to begin using tomorrow. Datamation and ComputerWorld magazines frequently include articles about employee training. For example, "The Right Formula for Training" by Lauren Gibbons Paul provides an overview of training options, including computer-based and Web-based training (www.datamation.com/entap/09jit.html). Another article, "Choose the Right Training Strategy" by Peter Katz and Cynthia Katz, provides a framework for evaluating training methods (www.datamation.com/
roi/ChoosetheRight.html). One analyst maintains that "Eighty of every $100 of IS training is a complete waste." Joseph Maglitta's poetically titled article "Train in Vain?", located at www2.computerworld.com/
home/print9497.nsf/All/SL0825jm, explains why training often fails to provide employees with the skills they need to effectively use a new information system.