The pace at which technology has improved does not seem to be keeping pace with the rate at which it is invading our lives. As technology proliferates, more and more "nontechnical" people are called upon to use technology-driven devices, from ATMs to in-car mapping programs. Techno-rage, like road rage, seems to be an underlying current in many work environments. You can view the Badday video, learn its history, and read some interesting commentary by searching for "Badday" or connecting to sites such as www.visi.com/~rico/badday2.html. Nick Wingfield's Wall Street Journal article about the video is on the Web at www.download.net/misc/badday.txt. Paul Somerson's User's Bill of Rights is online at www.zdnet.com/pccomp/opinion/opin0498/paul0498.html. BusinessWeek's online archives contain Stephen Wildstrom's interesting article, "A Computer User's Manifesto" (www.businessweek.com/1998/39/b3597037.htm), which features Clare-Marie Karat's User's Bill of Rights, and "Computer Users Are Mad as Hell" (www.businessweek.com/1998/42/b3600052.htm). You can also use any search engine to look for the term "techno-rage." Check your local library, bookstore, or your favorite online bookstore for Alan Cooper's book, The Inmates Are Running the Asylum.