One way to come up with solutions is to look at how other organizations have solved similar problems. Microsoft Solution Product Guides at www.microsoft.com/industry/sql7 presents articles that describe how Microsoft's information technology products provide business solutions in industries as diverse as accounting, education, engineering, health care, manufacturing, retail, and public safety. IBM Business Solutions at www.ibm.com/Solutions has descriptions of how IBM products provide solutions for both small businesses and multinational corporations. Some of the industries include banking, finance, and securities; insurance; telecommunications and media; travel and transportation; and utility and energy services. You can find similar discussions of information technology solutions for businesses at Digital Products and Solutions, www.compaq.com/products/messaging.html, and Sun Products & Solutions, www.sun.com/products-n-solutions.